d2r: computers and phones

computers and phones

Jon Udell talks about his first experience with SpiderPhone, a nice tool that integrates phone calls into your PC environment. I've always thought that eventually clevercactus would have to do something like this in some form (following the rule of "if it's something that has to do with communication, you should be able to track it, correlate it, organize it, etc). Although the procedure to link the web-app and the phone call is a bit lopsided (as Jon describes it), at the moment there's little else that could be done. I remember when Microsoft came out with a phone of its own about 4 years ago (No link since I can't remember the product name, and looking for "microsoft phone" only brings up mobile-related stuff). Back then, I was hopeful that it would be the beginning of an integration that is long overdue, but it seems to have vanished without a trace. Good to see the idea lives on.

Categories: technology
Posted by diego on May 5 2003 at 5:11 PM

Comments (please see the comments & trackback policy).

Don't get me started on this one I could rant for hours - CTI (local, personal, desktop CTI) ought to be cheap and universal instead its close enough to non-existent. (We'll just ignore the massive failure of imagination and/or frightening cost levels that mean its not widespread in business)

For a brief period I had a nice setup that let me dial a number from the PC, then when you picked up the phone the number was dialled for you. Back the other way the incoming call should pop up the caller id and, display caller details and start a notepad.

But then the German company that developed the firmware for my PBX (not quite well enough) disappeared and after that I went back from ISDN to POTS.

All one wants is a phone with a USB cable and a TAPI driver (and ideally either a headset socket or, to be contemporary, bluetooth...) chances of it ever happening? Not good )-:

Meanwhile, on your Mobile (to hit a favourite topic) this stuff *is* all in place - hmm...

(Mission for May, get a blog up so I can really get enthused on the subject!?!)

Posted by: murph at May 6, 2003 9:13 AM